Beyond Limits Technologies

Effective Date: Jan 29, 2026

At Beyond Limits Technologies, we are committed to providing high-quality enterprise IT hardware and ensuring a fair and transparent resolution process for our customers. This Returns & Refunds Policy outlines the conditions under which returns, replacements, and refunds may be accepted.

1. General Policy

Due to the nature of enterprise IT hardware procurement and global sourcing, all sales are generally considered final unless otherwise agreed in writing.

Returns, refunds, or replacements are only accepted under the following conditions:

Product is Dead on Arrival (DOA)
Incorrect item shipped
Defective product covered under warranty
Pre-approved return authorization issued by Beyond Limits Technologies

All return or refund requests must be reviewed and approved before any item is sent back.

2. Eligibility for Returns

To qualify for a return:

The request must be made within the applicable warranty period
The product must be in original or equivalent condition (unless DOA or damaged on arrival)
All original packaging, accessories, and components must be included
Valid proof of purchase (invoice or order confirmation) must be provided

Unauthorized returns will not be accepted.

3. Damaged, Incorrect, or DOA Items

If you receive a damaged, incorrect, or Dead on Arrival (DOA) product:

You must notify us within 48 hours of delivery
Provide clear photo or video evidence of the issue
Include packaging and shipment details for verification

Once verified, we will arrange a replacement, repair, or appropriate resolution.

4. Refunds

Refunds are issued only after:

Returned products are received and inspected
Eligibility is confirmed based on this policy

Approved refunds may be processed as:

Original payment method refund, or
Store credit (subject to mutual agreement)

5. Shipping, Taxes & Duties

Shipping charges, taxes, import fees, and any applicable customs duties are non-refundable
These charges are considered service-based costs and may already have been processed or incurred at the time of order fulfillment
Full refunds are only applicable if the order is cancelled before processing or shipment

6. Order Cancellation

Orders may be cancelled only before they are processed or shipped
Once processing has begun or the order has been dispatched, cancellation is no longer guaranteed
Approved cancellations before processing are eligible for a full refund (excluding any applicable processing fees, if any)

7. Non-Returnable Items

The following items are generally not eligible for return or refund:

Products damaged due to misuse or improper installation
Items missing original packaging or components
Custom-configured or special-order hardware (unless DOA or defective)
Products sold as final sale or clearance items

8. Replacement Process

If a replacement is approved:

A replacement unit will be shipped after verification of the returned item
If replacement is not available, an alternative solution or refund will be provided
Replacement timelines depend on availability and logistics conditions

9. Refund Processing Time

Once a refund has been requested and approved:

Processing time may vary between 10 to 15 business days
The timeline depends on the payment method and banking procedures
Delays may occur due to third-party payment processors or banking institutions

10. Return Shipping Costs

Return shipping responsibility depends on the situation:

If the error is on our side (wrong, DOA, or defective item), we cover return shipping
If the return is customer-initiated and approved, return shipping may be the responsibility of the customer

11. Contact Information

For returns, refunds, or DOA claims, please contact us:

Beyond Limits Technologies
Phone: +1 (323) 746-3328
Email: rma@beyondlimitstechnologies.com